DUTIES AND RESPONSIBILITIES
Support /Maintain /Enhancement / Troubleshooting /Issue tracking/ SLA monitoring of
1. Contact Center Platform (.Net / SQL Server)
• IVR, CTI, ACD, CMS, Witness
2. Finance -GL System (Oracle / .NET)
3. TIBCO (Middleware)
4. Human Resource Management system (Oracle / .NET)
5. Internet Banking Platform (SQL Server / .NET)
6. MIS and Reporting
7. Share point Portal (WSPS)
8. Technical Documentation
9. Other Applications
Monitors, plans, and coordinates the distribution of software and service packs, release and updates.
Perform on-site and remote technical support.
Maintains excellent communication on all tasks and projects.
Creates and maintains good technical documentation.
Performs other duties as assigned.
EDUCATION, KNOWLEDGE, EXPERIENCE, SKILLS AND ABILITIES REQUIRED
Education and Experience: Bachelor’s degree or equivalent is required. Four or more years of systems/
application support experience is required. Any certification would be an added advantage.
Skills and Abilities: Oracle / SQL Server / .Net / Crystal reports / XML /DHTML / HTML / JAVA/ Visual
Basic/ PKI / PGP / DLL / IIS / Three-Tier Architecture / Client Server technology.
Tools Familiarity: Design / Development / Testing / Version Control / Release Management Etc.
Analytical and problem solving skill, systematic approach.
Kindly reach us to email@example.com / firstname.lastname@example.org