IT help Desk Engineer
Bilingual preferred (Arabic & English)
To oversee the Helpdesk Department and to ensure that the end users receive appropriate assistance. This includes the responsibility of managing all procedure related to identification, prioritization and resolution of end user requests, including the monitoring, tracking and coordination of Help Desk functions. The help desk executive will also contribute to resolution by giving in-person, hands on support to end users at the desktop level.
Education & Certification
College Diploma or University Degree in the field of Computer Science, Information Sciences or related fields and 4 to 10 years equivalent work experience.
Certifications in Microsoft and Cisco are an added advantage
Knowledge & Experience
Exceptional Knowledge of Computer Hardware, including Server Class Machines
Deep seated experience with Desktop and server OS
Extensive application support experience with System Center (or any other Help desk Software)
Working knowledge of a range of diagnostic utilities including Microsoft and Linux
Demonstrated regressive experience in the management of a technical support team
Proven track record of developing and providing service level Agreements and Help Desk Deliverables
For more details, Please reach us to firstname.lastname@example.org